If you're a Hope Aviation Insurance customer and need to file a claim, we're here for you, day or night.
Call us at 1-800-342-4673. Someone is wearing a pager and should call you back within 10 minutes. If for any reason you are unable to reach us, you may contact the insurance carriers directly.
Important Claims Information:
- Summary of Customer Duties and Responsibilities
Read your insurance policy for specific duties in the event of a loss (this is usually found under "Conditions of Insurance"). This will tell you specifically what your insurance company expects you to do and what they do not want you to do.
- NTSB Procedures for Reporting An Accident
Federal regulations require operators to notify the NTSB immediately of aviation accidents and certain incidents.
- Aircraft Physical Damage (Hull) Claims Process
This information has been prepared to answer some routine questions that often come up during the claims process.
- Emergency Response Plans
Accident response programs are a must in today’s general aviation environment.
- Preliminary Accident and Incident Notices
This page provides access to preliminary accident and incident data that has been received by the Office of Accident Investigation during the last 10 business days. All information is preliminary and subject to change.
- Aircraft Salvage
Links and resources on salvaged aircraft
When it comes to claims, you'll really see the Hope difference!
- We're Responsive. We are there for you 24 hours a day, 7 days a week.
For one thing, we know that many claims don't happen during normal business hours. That's why we have a person on-call, wearing a pager, seven days a week, 24-hours a day. We endeavor to get back to all of our clients in ten minutes, calling you back as soon as you call in to report your claim. We call you again within 24 hours to be sure the insurance company has contacted you and to answer any questions you may have.
- With our In-House Claims Coordinator, you have an advocate on your side.
We have an In-House Claims Coordinator who monitors all active claims files to assure we keep in touch with you and the underwriter's claims office. We attend to the status of your claim, making sure there are no glitches and pushing for a swift resolution. We work to be sure you get your money as quickly as possible - and that the settlement is fair and equitable.
- You're in the flying business. We do all we can to get you back in the air quickly.
After the claim is resolved, we send you a follow-up survey to find out what you think about how the claims process went and how the company treated you. If there's been a problem, we want to make sure it doesn't happen again. As for future renewals, underwriters of course take notice of any claims and want solid information so they can make sound evaluations going forward. We find that our in-depth involvement in your claim gives us valuable insight that can be used to favorably represent you in a way that minimizes any impact on your insurability.