HOPE is just a phone call away


Claims Center

If you're a Hope Aviation Insurance customer and need to file a claim, we're here for you, day or night.

Call us at 1-800-342-4673. Someone is wearing a pager and should call you back within 10 minutes. If for any reason you are unable to reach us, you may contact the insurance carriers directly.

Important Claims Information:

When it comes to claims, you'll really see the Hope difference!

  • We're Responsive. We are there for you 24 hours a day, 7 days a week.
    For one thing, we know that many claims don't happen during normal business hours. That's why we have a person on-call, wearing a pager, seven days a week, 24-hours a day. We endeavor to get back to all of our clients in ten minutes, calling you back as soon as you call in to report your claim. We call you again within 24 hours to be sure the insurance company has contacted you and to answer any questions you may have.
  • With our In-House Claims Coordinator, you have an advocate on your side.
    We have an In-House Claims Coordinator who monitors all active claims files to assure we keep in touch with you and the underwriter's claims office. We attend to the status of your claim, making sure there are no glitches and pushing for a swift resolution. We work to be sure you get your money as quickly as possible - and that the settlement is fair and equitable.
  • You're in the flying business.  We do all we can to get you back in the air quickly.
    After the claim is resolved, we send you a follow-up survey to find out what you think about how the claims process went and how the company treated you. If there's been a problem, we want to make sure it doesn't happen again. As for future renewals, underwriters of course take notice of any claims and want solid information so they can make sound evaluations going forward. We find that our in-depth involvement in your claim gives us valuable insight that can be used to favorably represent you in a way that minimizes any impact on your insurability.